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#ESNchat 6/6/2019: ESNs and Lessons Learned
Q1: Does your organization have a process for capturing, sharing, and using #LessonsLearned? Why? Q2: Is your #ESN part of that process? If so, How? Q3: Are the kinds of organizational lessons you might discover in an #ESN different in some way from those you would capture through other review techniques? How? Q4: Are there ways #ESNs can make parts of the #LessonsLearned process (identification, capture, storage, dissemination, maintenance, etc.) easier or more efficient? Please provide examples! Q5: What things can #community managers #cmgrs do to extract lessons out of #ESN conversations efficiently? Q6: Are there features #collaboration platform vendors can add that would make it easier to tag & organize lessons within an #ESN?