#ESNchat 10/10/2019: Building your ESN Playbook

Q1. Is it important to have an #ESN playbook? Why? Q2. When is the right time to introduce an #ESN playbook? Q3. Who is the audience for your #ESN playbook? Q4. What #content should be included in your #ESN playbook? Q5. If you have an #ESN playbook, how do you maintain and share it? Q6. What are some examples of #ESN playbooks that have inspired you? Why?