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#ESNchat 7/26/2018: We're making the leap to a new #ESN.  Now what?

Q1. Thinking about changing #ESN tools? Why? What would be the criteria for a new solution? Q2. What are the risks of making a leap to new #ESN technology? Q3. If changing #ESN tools is a second chance, what are the big opportunities? Q4. Who do you involve in making the #ESN tech change? How do you engage them? Q5. How can you encourage users of your existing #ESN to start over with a new tool? Q6. What's your best piece of advice for an organisation making an #ESN tech change?

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