Consumer Rights - Know your rights. 
On the 1st of October 2015, the Consumer Rights Act 2015 became the law.
Replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights. Consumers have the right:
To be informed - The right to be informed about quality, quantity, standard and price of goods, to protect the consumer from unfair trade practises. The consumer should insist on getting all the information about the product before making a choice or decision.
To safety -  The right to be protected against the marketing of goods and services should not only meet their immediate need's, but also fulfil long term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. 
To be heard - Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare. The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.
To seek redress - The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.

Consumer Studies