As a consumer, you have the right to expect the marketplace to be fair. You also have the responsibility to be fair and deal with problems quickly. In this book, the author defines your fresh identity as an Indian consumer in a whole new way. The book begins by outlining the rights that Indian consumers have, illustrating them with daily-life examples from packaged food, telecom, airlines, banking, vegetable markets, domestic maid agencies, amusement parks, cosmetics, and many, many more areas. The section on the decline in the fine art of customer service is sure to resonate with you as will the part that shows how well-meaning laws have failed to protect our interests.

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