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National General, also known as NatGen, specializes in high-risk drivers and claims to offer affordable rates to first-time DUI offenders whove completed safe driving and substance abuse therapy programs. National General insurance policies are widely available, both online and through independent agents.Still, while the company offers a wide variety of products and discounts, it has far more than the expected number of auto insurance complaints for its size.» MORE: Best car insurance companiesNational General auto insurance coverageWhen youre shopping for car insurance, its important to understand what car insurance coverage you want and what youre required to buy. Most states require car insurance in order to drive a vehicle. Although minimum coverage requirements vary from state to state, they generally include liability insurance and uninsured or underinsured motorist coverage.If you want extra protection, you may be interested in full coverage insurance. Full coverage isnt a specific policy type; its a combination of coverage types, like liability, collision and comprehensive insurance.Check out the most common types of car insurance coverage below to see how they work:Bodily injury and property damage liabilityCosts for injuries, deaths or property damage from an accident you caused.Uninsured or underinsured motorist coverageMedical and property damage costs after an accident with a driver who has insufficient insurance or none at all.Repair expenses from traffic-related accidents, regardless of whos at fault.A car loan or lease may require it.Repair costs from events outside of your control, including weather events, hitting an animal while driving, theft and vandalism.A car loan or lease may require it.National General offers basic car insurance as well as these additional benefits:Customer satisfaction guarantee. National General will waive part of your deductible (up to $250) if you arent satisfied with its claims service. This is not available in Washington state.Emergency expense allowance. National General covers food, lodging and travel expenses up to a daily limit so you wont be stranded after a covered claim.Valet. Get your car picked up after an accident and receive a rental car after you submit a claim. Your vehicle will be delivered to you after its repaired, and National General will return the rental car for you. You must have rental reimbursement coverage to use this service.Easily compare personalized rates to see how much switching car insurance could save you.» MORE: Compare car insurance ratesAuto insurance discountsNational General has auto insurance discounts for:Paying your premium in full, upfront.Insuring more than one vehicle.Completing a defensive driving course (in certain states).Using electronics that track your mileage.Membership in certain organizations.Having multiple policies with National General.Anti-theft features in your car.Making automatic payments.Pricing based on tracked driving habitsThe DynamicDrive program uses the Routely app to monitor your driving habits, including speeding, hard braking and using your phone. You can get a discount for participating, and if you drive safely, you may qualify for cheaper rates.Auto insurance buying guideBefore you compare car insurance companies, youll need to collect some basic information. This includes the driving history of everyone who will be on the policy, as well as facts about your car, such as safety features and annual mileage driven. Youll also want to determine which types of coverage you need. For example, do you want only the bare minimum insurance that your state requires, or do you need more extensive coverage, such as gap insurance or rideshare coverage? Check that each company youre considering has the options you want.When comparing rates among insurers, make sure each is offering the same coverage limits and deductibles. You may not want to make your decision based on price alone. Look at how many consumer complaints each company has, as a high number of complaints could be a red flag about the quality of service youll receive.Depending on which company you choose, you may be able to buy insurance online, over the phone or through an agent. For more guidance, see how to get car insurance.Complaints and customer satisfactionNational General had far more than the expected number of complaints for auto insurance to state regulators relative to its size, according to three years worth of data from the National Association of Insurance Commissioners.National General ranked last out of 12 companies in J.D. Powers 2021 auto insurance shopping satisfaction survey.Easily compare personalized rates to see how much switching car insurance could save you.More about National General auto insuranceWebsite: National Generals website allows you to get a quote, report a claim and pay bills online. It also features a learning center where users can find out more about topics like coverage options, common insurance terms and which factors affect your rates.App: National General doesnt offer a mobile app for managing your policy. However, if you sign up for the DynamicDrive program, the Routely mobile app will track your driving habits and offer discounts for safe behavior.Other insurance from National GeneralNational General also sells the following types of insurance:
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