16:02
Gary Riccio @Venture_Accel #kmers Communities need both leaders who post & replies and followers who cite or use posts in other forums
Retweeted by VMaryAbraham
16:02
Gary Riccio @Venture_Accel #kmers Communities need both leaders who post & replies and followers who cite or use posts in other forums
16:02
VMaryAbraham @VMaryAbrahamDon't underestimate the biz value of online groups to lurkers. While they may not contribute, they do reference the material later. #kmers
15:59
VMaryAbraham @VMaryAbrahamIt's not wise 2 define the domain of a community so narrowly that it makes it difficult 2 generate activity. @pekadad #kmers
15:50
Joe Raimondo @JoeRaimondoDunbar's work scales up and down newyorker.com/science/maria-… #kmers
Retweeted by Mark Gould
15:54
VMaryAbraham @VMaryAbrahamSize by itself won't guarantee success. @StanGarfield #kmers
Retweeted by Joel_Muzard
15:55
VMaryAbraham @VMaryAbrahamA good community manager is impt 4 ensuring high levels of activity & that questions R answered promptly. @StanGarfield #kmers
15:54
VMaryAbraham @VMaryAbrahamSize by itself won't guarantee success. @StanGarfield #kmers
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15:50
Joe Raimondo @JoeRaimondoDunbar's work scales up and down newyorker.com/science/maria-… #kmers
Retweeted by VMaryAbraham
15:50
Gary Riccio @Venture_Accel #kmers Slide 11
15:50
Joe Raimondo @JoeRaimondoDunbar's work scales up and down newyorker.com/science/maria-… #kmers
15:50
VMaryAbraham @VMaryAbrahamInteresting observation: the optimal group size = 200. Is this connected in any way to Dunbar's number (150)? #kmers
15:50
Howard Cohen @howardseth #kmers en.wikipedia.org/wiki/Dunbar's_…
15:49
Joe Raimondo @JoeRaimondoThe Dunbar number = 150 #kmers
15:49
Gary Riccio @Venture_Accel #kmers 150 is the tipping point number
15:47
VMaryAbraham @VMaryAbrahamThe affinity groups also give ppl a way to learn the capabilities and related processes of the tools. @pekadad #kmers
15:47
Gary Riccio @Venture_Accel #kmers "Affinity groups get people comfortable with the tool" Lee Romero
15:46
VMaryAbraham @VMaryAbrahamWhat's the value of affinity groups? It helps ppl connect personally, provides stability in the org & increases engagement. @pekadad #kmers
14:52
Stan Garfield @stangarfieldLee's slides for today's call slideshare.net/pekadad/group-… #kmers
Retweeted by Howard Cohen
15:45
Gary Riccio @Venture_Accel #kmers One manifestation of value is engagement. Can engagement be quantified in terms of reply chains that build on and to something?
Retweeted by Howard Cohen
15:45
Gary Riccio @Venture_Accel #kmers One manifestation of value is engagement. Can engagement be quantified in terms of reply chains that build on and to something?
15:43
VMaryAbraham @VMaryAbrahamWhat is the value a community provides? Does it deliver faster, better quality services to clients? Does it help w/ biz dev? @pekadad #kmers
14:52
Stan Garfield @stangarfieldLee's slides for today's call slideshare.net/pekadad/group-… #kmers
Retweeted by KM Education Hub
14:51
Stan Garfield @stangarfieldSIKM Call starts @ 11 am EDT: Lee Romero @pekadad Yammer Groups & Business Value: Does size matter? groups.yahoo.com/neo/groups/sik… #KM #kmers
Retweeted by KM Education Hub
15:40
Joel_Muzard @Joel_MuzardPeople are going to be more active when they are passionate Lee Romero on SIKM call #kmers
Retweeted by VMaryAbraham
15:41
Gary Riccio @Venture_Accel #kmers Can nested communities combine desirable features of smaller and larger communities?
15:40
Joel_Muzard @Joel_MuzardPeople are going to be more active when they are passionate Lee Romero on SIKM call #kmers
15:40
Gary Riccio @Venture_Accel #kmers Are there groups within groups such as formally recognized leaders or communities of practice within communities of interest?
15:39
VMaryAbraham @VMaryAbrahamWhy narrow focus later? Groups that are too broad and too busy may B difficult 4 a newcome 2 navigate. @pekadad #kmers
15:39
VMaryAbraham @VMaryAbrahamWhy start with broad topics? It will encourage a broader base of activity/contribution. @pekadad #kmers
15:38
VMaryAbraham @VMaryAbrahamTakeaway: Larger online communities with broader topics tend to deliver more biz value 2 their org. @pekadad #kmers
15:36
VMaryAbraham @VMaryAbrahamA community manager shld consider encouraging members 2 post once. Having posted once, they are more likely 2 post again. @pekadad #kmers
15:35
VMaryAbraham @VMaryAbrahamEncourage your communities 2 start broad & then narrow as appropriate 2 support activity levels. @pekadad #kmers
15:35
Gary Riccio @Venture_Accel #kmers Can you track replies to replies? If so, the relationship of this to community size and to reply time would be interesting
15:34
Howard Cohen @howardseth #kmers Start broad and go narrow as needed in community.
15:34
VMaryAbraham @VMaryAbrahamLarger is not the goal, large enough is. When the community is large enough, it will provide greater biz value 2 the org. @pekadad #kmers
15:33
Howard Cohen @howardseth #kmers What is the operational impact of a community manager?
15:32
VMaryAbraham @VMaryAbrahamThe knowledge flow grows dramatically as the size of the group increases. This has a big impact on the org. bit.ly/1sL2aBJ #kmers
15:30
VMaryAbraham @VMaryAbrahamSee @pekadad's blog post on lurkers & knowledge flow: bit.ly/1sL2aBJ #kmers
15:29
Gary Riccio @Venture_Accel #kmers How long does it take to get a liked reply as a function of group size?
15:29
VMaryAbraham @VMaryAbrahamLurkers = people who join a community & read the content, but don't contribute content. @pekadad #kmers
15:26
VMaryAbraham @VMaryAbrahamHow long does it take 2 get a reply 2 a query? The larger the group, the faster the response time. @pekadad #kmers
15:25
Gary Riccio @Venture_Accel @howardseth slide 11 #kmers The data seem to validate the "90-9-1" rule
15:21
VMaryAbraham @VMaryAbrahamThe bigger the community, the bigger the number of members who posted content. (Size affects contributions.) @pekadad #kmers
15:20
Howard Cohen @howardseth #kmers where is a range that could be considered optimal?
15:20
Gary Riccio @Venture_Accel #kmers Are the data suggesting that a group size of around 4000 is optimal for activity?
15:20
VMaryAbraham @VMaryAbrahamThe higher the activity levels, the more likely there will be fresh & relevant content. @pekadad #kmers
15:19
VMaryAbraham @VMaryAbrahamWhen they removed the 4 largest public groups from the data, there was a higher correlation btwn size & activity levels. @pekadad #kmers
15:18
Gary Riccio @Venture_Accel #kmers It looks like there is a quadratic trend of activity in relation to size
15:17
VMaryAbraham @VMaryAbrahamDeloitte has approximately 3000 Yammer groups. Some are private groups, some public. @pekadad #kmers
15:15
Joe Raimondo @JoeRaimondoWhat is the insight to be gained from "Likes" on Yammer? @pekadad #kmers
15:15
Howard Cohen @howardseth #kmers likes are an indicator of "acknowledgement of value"...
15:13
VMaryAbraham @VMaryAbrahamStarting guideline: the 90-9-1 principle regarding participation in online communities. So, more ppl = more contributions. @pekadad #kmers
15:12
Joe Raimondo @JoeRaimondoThe value of any given community might be hard to measure. A community with no activity has no value. ~@pekadad #kmers
15:12
VMaryAbraham @VMaryAbrahamInitial hypothesis: Size does matter. Larger communities generate more activity & biz value. @pekadad #kmers
15:11
VMaryAbraham @VMaryAbrahamWhy might size matter? In theory, if there aren't enuf members, then there won't B enuf ppl 2 contribute valuable content @pekadad #kmers
15:08
VMaryAbraham @VMaryAbrahamDuring this preso, "community" = Yammer group. @pekadad #kmers
15:08
VMaryAbraham @VMaryAbrahamThey measure: membership size, as well as activity levels, engagement levels, numbers of events, etc. @pekadad #kmers
15:07
VMaryAbraham @VMaryAbrahamDeloitte's online community program uses a "health report" 2 gauge participation & biz value in each community. @pekadad #kmers
15:05
Joe Raimondo @JoeRaimondoCommunity tools at Deloitte on the SIKM Group monthly call #kmers
15:04
VMaryAbraham @VMaryAbrahamDisclaimer: this is an informal sharing within the SIKM community. It is not an official white paper from Deloitte. @pekadad #kmers
15:03
VMaryAbraham @VMaryAbrahamLee Romero (@pekadad) works in global knowledge services at Deloitte. He will be sharing his research on Yammer Group size. #kmers
15:02
Gary Riccio @Venture_Accel #kmers Happy to listen in
15:01
Howard Cohen @howardseth #kmers Looking forward to the great topic of Yammer Groups & Business Value: Does size matter?
14:52
Stan Garfield @stangarfieldLee's slides for today's call slideshare.net/pekadad/group-… #kmers
Retweeted by VMaryAbraham
14:51
Stan Garfield @stangarfieldSIKM Call starts @ 11 am EDT: Lee Romero @pekadad Yammer Groups & Business Value: Does size matter? groups.yahoo.com/neo/groups/sik… #KM #kmers
Retweeted by VMaryAbraham
14:52
Stan Garfield @stangarfieldLee's slides for today's call slideshare.net/pekadad/group-… #kmers
14:51
Stan Garfield @stangarfieldSIKM Call starts @ 11 am EDT: Lee Romero @pekadad Yammer Groups & Business Value: Does size matter? groups.yahoo.com/neo/groups/sik… #KM #kmers

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