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IWMW 2018: Telling the Birkbeck Story (#P2)
Tweets for talk on "Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach To Web" given by Jane Van de Ban, Birkbeck College & Chris Scott, Headscape at the IWMW 2018 event. See http://iwmw.org/iwmw2018/talks/telling-the-birkbeck-story-how-customer-journey-mapping-helped-us-develop-our-new-approach-to-web/