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If you have any questions relating to this or any other Inntravel holiday, our friendly travel experts will be happy to help. You might also find our General FAQs section helpful. If your holiday plans go awry because of Coronavirus, rest assured that well do right by you. Since the start of the pandemic, our flexible booking policy and prompt issuing of refunds to customers who prefer not to defer their holiday have earned us high praise in the national press. We sincerely hope that your holiday experience will be as enjoyable as it would have been before the pandemic – walking holidays are ideal in these times of social distancing, and were not operating holidays if the key highlights can no longer be delivered – but, naturally, there will be some changes to ensure your and other peoples safety, not least proving your vaccination status or taking a test in order to travel. Entry requirements for non-UK destinations & for re-entering the UK > Well send you route notes and maps 2-3 weeks before your holiday. The route notes not only contain directions to get from A to B, but also include practical information about places of interest and eateries along each route, plus cultural information about the area. Ifwhen you are moving between hotels, you leave your luggage in reception as you leave, and it will be transferred ahead to your next accommodation, meaning that all you need to take with you are a camera, sun cream, drinks, food and waterproofs. For more detailed information, see our walking holidays in Europe page. Yes, prior to going on holiday you will be able to download GPX tracks so that you can follow your route on your smartphone or dedicated GPS device if you wish. Its entirely up to you whether or not you use them – our detailed, step-by-step route notes remain the principal means of guiding you from A to B – but we provide them as a secondary means of navigation for additional reassurance when walking. We can book a wide range of routes from the UK with a variety of airlines (but not, currently, with Ryanair). As well as being more convenient for you to book all elements of your holiday together, it also means that well accept liability for your travel arrangements, so if things go wrong, such as the airline going bust, well make suitable alternative arrangements for you. The fee for this service is £35 per person (£15 for children aged 2-11). More information on flights > We cant book flights that originate outside the UK, but if you wanted to book your own flights to London (or elsewhere in the UK), we can make all onward travel arrangements (including flights) from there. Alternatively, if you are booking your own flights to an airport in continental Europe thats appropriate for your holiday, we can book onward rail travel andor taxis. More information about how we can tailor holidays for customers outside the UK > Since our holidays are self-guided, we recommend calling us for a chat about your plans before making a booking, especially if its the first time youve booked with us. The price panel shows the supplement for a single room and also the single traveller charge (this covers (luggage) transfers and other costs which are usually shared between two people). Once youve decided on your exact itinerary (our travel experts will be happy to offer advice), you need to provide us with your partys details, either by phone or via our booking form. At this point we also ask you to pay a deposit so that we can secure a room for you immediately on confirming availability with the hotel(s). If it turns out that we cant secure the accommodation for the holiday youve requested, or offer an acceptable alternative, well refund your deposit promptly and in full. After booking your accommodation and other key elements, well then book your travel (or you can do so if youre making your own arrangements) and send you a Booking Confirmation and Invoice. More information about the booking process > Information about accommodation, general practicalities and more > Booking conditions > Yes, its something we insist on, even for holidays in the UK. The vast majority of holidays go smoothly, but when things go wrong, it can be expensive to put them right. Buying a new pair of walking boots after your suitcase is stolen mightnt seem so bad, but the bill for being airlifted down from a mountain with a broken leg or flown home while still recovering from an illness or accident can incur a five or six-figure bill. You dont have to take out a policy with our recommended provider (if you live outside the UK youll definitely need to make your own arrangements, as the policy is only for UK residents), but you do need to make sure that youre covered for medical emergencies – including falling ill with Covid-19 while on holiday – and repatriation. We also recommend that you are covered for other eventualities, such as cancellation and loss of luggage and passports. Well ask you for the details of your policy (insurer, policy number and medical emergency phone number) so that we can help out if the worst happens while you are on holiday. Its up to you, though, to check that your policy covers the activities youll be doing on holiday and that it is adequate for your own individual needs; we dont check alternative policies. It is your responsibility to ensure you are in possession of the correct travel documents, with the correct validity. If youre a UK citizen, you need a full British passport to travel to Germany, but not a visa. If you are a citizen of another country, youll need to check requirements with the national embassy or your own consulate. Current information regarding vaccinations and travel health advice for UK citizens can be found through the Travel Health Pro website. You must make sure you have adequate insurance cover for illness, accidents and repatriation (see the insurance question). You should also apply for a Global Health Insurance Card (GHIC) if your EHIC has expired (if you have a still-valid EHIC, you can use this until it expires). The official language is German. The currency is the Euro. German time is GMTUTC + 1. It uses Daylight Saving Time, so in summer is on BST + 1. For information on the practicalities of travel now that the UK is no longer part of the European Union, visit -eu-switzerland-norway-iceland-liechtenstein. At Inntravel we work in close partnership with our hoteliers, taxi drivers and other local suppliers to provide our self-guided holidays directly to you. We are entirely confident that you will continue to receive the usual warm welcome from them, regardless of what is happening in the European political sphere. You are the best judge of your childschildrens capabilities. We are happy to take bookings for families of older childrenteenagers if they walk regularly, love the outdoors and are comfortable with the distances and ascentdescent involved. Please note that the bedrooms at most of the accommodation we use will normally only sleep a maximum of 3 people, and sometimes only 2.

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