QuickBooks error PS038, also commonly known as QuickBooks Payroll update PS038 is a frequently occurring error in QuickBooks. Recently several users have been experiencing it, and it might appear when a user tries to send paychecks online, and the paychecks get stuck as "online to send". Payroll can't function if there are paychecks stuck in the system, so it becomes of utmost importance to resolve this error as quickly as possible. This article mentions all the right solutions for you to eliminate QuickBooks error code PS038 completely.

If you are unable to understand the steps or have queries, you can reach us at +1-800-417-5147 to get support from our technical team.

Common Reasons for the QuickBooks Update Error PS038

The QB error code PS038 can occur due to the following factors –

Stuck paychecks are the most apparent reasons behind the error code PS038.
Your payroll updates are not correctly installed, and the payroll function has become outdated.
Your QuickBooks Desktop has become obsolete, and you need to update it to the latest version.

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Solutions to Fix Payroll Update Error PS038

Some of the easiest solutions to help eliminate QuickBooks payroll error PS038 are as follows:

Solution 1: Confirm the Information on Paychecks Stuck in QuickBooks

Your information on Paychecks stuck in QB might not be verified, so start by verifying it by following these steps:

Abide by the steps from the Check and Find Paycheck Stuck as Online to Send section to avail of the list of all the paychecks that are stuck in QuickBooks.
Now, access the first paycheck from the list and hit the Paycheck Detail option visible on your screen.
Once you are able to access the Review Paycheck window, go to the Earnings tab and look for the last item in the list and add it as a new item again.
This will induce QB to display a Net Pay Locked window where you need to press No to quit it.
You will need to select the Rate Field for the item you have just added in the third step and confirm that there are no changes in the Net Pay and taxes and then hit OK.
Press Yes if the Past Transactions message appears and hit the Save & Close option, and press Yes when the Recording Transactions message pops up on your screen.
Re-open the paycheck and hit the Paycheck Details button, and then delete the item that was added in the third step.
Once again, confirm that there are no changes in the taxes and Net Pay and hit OK.
Finally, hit Save & Close to save the changes and follow the same steps for each paycheck and see if the error is fixed

Here are some short readings on QuickBooks payroll not working

Solution 2: Update QB Desktop to the Latest Version

Upgrade your QuickBooks Desktop to eliminate the QuickBooks payroll error PS038. For this, you need to go to the QB Help menu and select the Update QuickBooks option.

Conclusion

QuickBooks error PS038 occurs while running or installing the payroll updates and can be easily resolved. This article lists the most effective solutions you will need to solve this issue. In case the same problem persists, you can contact us at +1-800-417-5147 to get quick assistance from our support team.

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