Example 1
You are 12 people on a sinking ship. There is an escape boat, however, only eight people fit in it. Your group has to discuss who will be saved. You have 15 minutes to come up with a unanimous decision.
Example 2 
Your ship makes an emergency landing on the moon. You have the following equipment with you:
Flashlight
Parachute
Water
Compass
etc
Chose three priority items that you would take with you from the ship. When your group has reached consensus, write them down on the whiteboard. You have 15 minutes to complete the task.
Example 3
You have the following group of cabin crew:
Yusuki – 22 – Japan – smoker
Maria – 24 – US – smoker
Anna – 29 – Kenya – non-smoker
Iman – 27 – Morocco – non-smoker
Sofia – 25 – Egypt – smoker
Yen – 22 – China – non-smoker
Your group is the airline’s accommodation department that decides which cabin crew get paired up in 2 bedroom apartments. You will present your decision and explain your criteria for selection in 15 minutes.

Example 4
You are working the London-Dubai sector, and you have the following complaints in the aircraft:
1A – Mr. Smith – frequent traveler complains that he did not get a seat with leg room
10 C – Mrs. Jones traveling with a child and an infant did not receive a toy for her child
12H – Mr. Rogers TV doesn’t work
14K – Mr. Ford did not get his diabetic meal.
What is your order of priorities in solving these complaints and what solutions would you offer.
The group has 20 minutes to decide.
These are just a few examples of tasks that you will be required to fulfill during your cabin crew assessment day.
Now that you know what to expect from your group exercise, ask yourself the following questions:
”What is my role in a group?”
”Am I a player or an observer?”
”Am I a dominant personality?”
”Should I contribute more?”
”Should I take a more active role?”
”Should I encourage others to contribute?”
To get the 4 types of group exercises – role play customer service scenarios, one word cards, team building and prioritization exercises, including solutions and language to use get

Cabin Crew Unit 206