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To report activity, you can contact the Telkom Hotline through the following channels: Telkom-Honest: 0800 124 000 Visit Be Honest Add us on WhatsApp Text 48691 Send a message to: BNT165, Brooklyn Square, 0075 The Hotline is staffed 24 hours a day and you will be given a reference number for future correspondence. Please note that you can remain anonymous. Telkom is a South African telecommunications company that offers its customers what they call crystal clear voice, ultra-fast broadband and robust IT solutions. To ensure customer satisfaction, Telekom has multiple channels through which it can be contacted to resolve customer complaints. These channels include live chat with an agent, email, social media, or even calling a Telekom customer service number. This appears to be the primary means by which telecom customers have resolved issues they have had with telecom companies. How do I reach Telekom customer service and speak to an adviser? One of the different channels that the company offers is to contact Telekom through their customer service numbers. This mode is probably best for explaining a specific issue to an advisor. Telekom has several customer service numbers that you can contact, although each number is used differently for different issues. Numbers and Their Specific Uses 10120 (Home Service Number) Although all customer service numbers allow you to speak to an advisor, 10120 is the best way to get in touch with you quickly. 10120 is a home service number from Telekom. This means that you will definitely file a complaint with online customer service, although it may take a while. Get support for general services here. Calls to this number are free when calling from a Telekom landline. 081180 (Mobile Complaints) This is another Telkom customer care number to contact mobile support. When you call Telekomusing the mobile phone is completely free and you get support for anything about your Telkom mobile phone. The Telkom help desk representative serving you may request personal information to verify your identity and provide you with further assistance. 10213 (BusinessSales Support) Calling Telkom on 10213 will connect you to Telkoms sales department and offer sales support. Calls to 10213 from a Telkom landline are completely free. You can get information about all services provided by Telkom and their tariffs. They can also help you with your purchase. 10214 (Business Support) This is Telkoms latest customer service number which is very similar to a sales support number; 10213. However, this number is for businesses, i.e. businesses and large businesses that need answers to Telkom services. What is a toll free number? All of the above numbers are free, although each number must meet certain conditions. See below; 10120 - Free calls to Telkom landlines only 081180 - Free calls to Telkom mobiles only 10213 - Free calls to Telkom landlines only 10214 - Free calls to Telkom landlines only Despite the many numbers to call, Telkom customer service numbers always busy. The waiting time can be from 10 to 20 minutes. On average, an agentconsultant will respond to you within 17 minutes. However, it also has its dark side. During a call, you can press and hold the pound key (#) to get to an advisor faster. Customer service lines are available 24 hours a day, but the best time to contact a Telkom consultant for efficient service is 10:45am. Questions to call Telkom Customer Service There are a number of questions you can contact Telkom Customer Service with. These issues usually relate to: How to buy a new data package How to cancel your subscription How to block your Telkom line If a customer has experienced problems with their Telkom service Whenwant to cancel the service the customer wants to switch tariffs it is possible to trace your telecom line after losing the phone network coverage problems Customers also call the customer service number for excessivestrange charges. SIM card change overpayment or strange payments and more. Are there other ways to contact a Telekom consultant? There are several ways to contact a telecom consultant and customer service is just one of them. Other styles include; Live Chat If youre having trouble getting in touch with Telekom customer service numbers, you can always contact them via live chat with an agent on their website. To start a chat with an agent, do the following: Visit the Telekom website, go to the bottom of the screen and in the Connect section click Talk to us. It redirects you to another page. Scroll down the page; You will see the Chat with an agent button; Press here. A drop-down menu will open immediately, where you need to enter information such as name, number, service request, etc. Once done, you will be directed to a representative where you can submit your complaints. Please note that you can only reach Telekom via online chat on weekdays from 8 a.m. to 5 p.m. and on Saturdays from 8 a.m. to 1 p.m. (South African Standard Time). Use of Email. For support you can contact Telekom at email protected. When you send an email to Telekom, try to keep the subject line clear and direct. In the body of the email, clearly explain your concerns. You can also attach the necessary files to clarify your complaint and help the advisor solve your problem. Also, make sure to include your phone number or another business phone number that you have access to in the email. or in the text of your electronic signature if you need to be called. WhatsApp Telkom WhatsApp line: . You can use it to find out about your data credit, package purchases and much more

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