#ESNchat 6/10/2021: The State of Community Management 2021

Q1. In the past year, successful #communities were ‘beacons of #productivity’. Was yours one? Why? Q2. Executive interest in community potential is stronger than ever. Do your leaders appreciate how communities can improve an organization? How? Q3. #Communities attract and engage members by addressing concrete needs. What are the top 3 needs being met by communities in your organization? Q4. Content and programs are the ‘lifeblood’ of successful #communities. Do you have a formal plan for this - and what types of programs stand out in your organization? Q5. As community teams mature, they are more likely to transform into Centers of Excellence. Is this happening in your organization? How explicit is the shift? Q6. The old office is gone and hybrid work is becoming the norm. What implications will this have for your online communities?