Business owners get relieved after opting for QuickBooks to handle their accounting. The software minimizes the chances of data discrepancy and can also execute the employee payroll. The payroll service provided by the software is trustworthy, and its data can also be used for tax submission. Despite all these qualities, the software can randomly develop internal errors. QuickBooks error PS077 can block the payroll update in the software, and recurring error codes keep flashing on the screen whenever you try. If you are also unable to download the payroll updates due to this error, continue going through the blog to learn about its triggers and the steps needed to fix them.

If you require guidance in troubleshooting, feel free to contact a QB professional available for your assistance at +1-855-948-3646.

Reasons

We have listed some of the potential causes of this payroll error in QuickBooks-

Payroll subscription isn’t active on your software, due to which Intuit servers categorize you as an invalid user.
QuickBooks is facing issues connecting to the internet due to firewall restrictions.
Your QuickBooks is running in multi-user mode, which can cause issues while downloading payroll updates.

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Solutions

The methods compiled below are an effective way to get rid of this error-

Solution 1- Ensure your subscription to the QuickBooks payroll service is active

An expired payroll subscription causes many errors in QuickBooks while working on the payroll data or downloading payroll updates. It can also be true that you recently renewed the payroll service, but it is not validated currently by Intuit servers. Due to this, whenever you try to download the payroll update, the process gets terminated as soon as the servers consider you an unauthorized user. You must apply the steps below to fix it-

Open the File menu to close all the company files and go to the No Company Window.
Tap the Employees option in the menu and select My Payroll service in the drop-down options.
Click on the Manage Service key option to verify that the Service Name is correct and the status is highlighted as active.
Tap Edit to make changes in the service key if it’s incorrect.
Click on the open payroll setup to unmark it and hit Finish.

If the payroll update doesn’t start automatically, try the next method.

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Solution 2- Configure the QuickBooks hosting settings

The multi-user mode in QuickBooks also leads to many problems while downloading payroll updates. Always ensure your software runs in single-user mode while updating the payroll service. You can follow the steps below to switch the software to single-user mode-

Open QuickBooks on your PC and click File in the top menu.
Select Utilities from the drop-down options and select Stop hosting multi-user access.
Retry downloading the payroll updates once the software switches to single-user mode.

The payroll updates will be downloaded and installed after applying the steps above.

Conclusion

We have reached the end of our blog that describes QuickBooks error PS077, which doesn’t allow payroll updates to download. You read about the causes of this error and the methods you can use to get rid of it. We expect the blog contains the information you seek and the error to be resolved after applying the methods.

If you need further help with troubleshooting, contact a team of QB experts at +1-855-948-3646.

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