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#ESNchat 5/23/2019: Pondering Platform Changes
Q1: What’s your view on the state of the community platform market? Are you considering a platform change? Q2: What are your recommendations to #ESN vendors who want to support ‘mature’ community programs? Q3: Is your organization doing ROI analysis? What are the typical results? Q4: Are community management and upkeep of the platform managed separately in your organization? What does that look like? Q5: Are current #ESN offerings becoming a commodity? Is that a positive or negative? Q6: Will integration (both breadth and depth) become a differentiator?