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We are very careful with your billing information. It is masked, encrypted, and securely stored in a secure location on an industry standard (PCI-DSS) dedicated server. I think now is probably not the best time to write a review as it took me almost 23 hours to book the train tickets I wanted through the Trainline websiteapp. For as yet unknown reasons, neither the website nor the app allows me to complete the process of booking tickets from Paris Charles de Gaulle Airport to Disneyland Paris, although I have done this three times. Despite the request of the very patient Bert support, changing browsers (x3), trying to use different devices (x4) - all to no avail. Finally, it was suggested to change the app from green to white in Europe, which makes sense when you know there are two different apps. As always, the most frustrating thing is the lack of human contact. If there are problems with the Internet, no one can place an order by phone. There is no support phone number for European tickets, everything must be done by email. Now I find out that these are not even e-tickets that I can print at home or download on my phone, I will have to find a ticket machine in France to issue tickets when I arrive, which you did not know until you finish the order and payment. All in all a very disappointing experience. On our platform, we collect data from over 270 carriers across Europe. To date, we have brought together over 270 carrier partners, mainly in the UK and Europe, bringing together the majority of rail and bus operators on a single platform covering the entire UK rail network and around 80% of the European network. This breadth allows us to offer our clients all routes, prices and ticket options when and where they travel. We use the brilliant minds of our people, our intelligent technology and customer insight... Our patented technology - One Platform One - is our flexible and proprietary technology. It powers our consumer app and Trainline website, and provides booking and retail solutions for our B2B partners and customers such as rail operators, travel retailers, businesses and public sector organizations. Powerful Data Assets We understand the needs and travel patterns of our customers in over 45 countries through our B2C and B2B channels, with approximately 78 million monthly visits to our platform. Market specifics and personalization Using our product and technology expertise and unique insights from our large customer base, we are constantly improving our customer offering and tailoring it to the needs of different markets. Revenue Model We receive commissions and fees from ticket sales. We also generate revenue from advertising and value-added services such as travel insurance and the ability to pay in multiple currencies. B2B partners pay commissions andor transaction fees when selling tickets, plus moreWe are very careful with your billing information. It is disguised, encrypted and securely stored in a secure location on a dedicated standard server (PCI-DSS). Well I guess now is not the best time to write a review because it took me almost 23 hours to book the train tickets I want through the Trainline websiteapp. For unknown reasons, neither the website nor the app allowed me to complete the process of booking tickets from Paris Charles de Gaulle Airport to Disneyland Paris, although I had already done this three times. Despite asking very patient Bert from customer service, changing browsers (x3), trying different devices (x4), all to no avail. Finally, it was recommended to change the app from green to European white, which makes sense if you know there are two different apps. As always, the most frustrating thing is the lack of human contact. No one takes orders over the phone when there are problems with the Internet. There is no support phone number for European tickets, everything must be done via email. Now I found out that these are not even electronic tickets that I can print at home or download to my phone. Ill have to find a ticket machine in France to give me tickets on arrival, which you wont know until you complete your order and pay for it. All in all a very disappointing experience. On our platform, we collect data from over 270 carriers from all over Europe. To date, we have brought together over 270 carrier partners, mainly from the UK and Europe, bringing together the majority of rail and bus carriers on one platform covering the entire UK rail network and around 80% of the European network. This breadth allows us to offer our clients all journeys, fares and ticket options, wherever and whenever they travel. We use the brilliant minds of our people, our intelligent technology and customer insight... Our patented technology - One Platform One - is our flexible and proprietary technology. It powers our consumer app and Trainline website and powers booking and retail solutions for our B2B partners and customers such as rail operators, travel retailers, businesses and public sector organizations. Powerful Data Sources We understand the needs and travel patterns of our customers in over 45 countries through our B2C and B2B channels, with approximately 78 million people visiting our platform each month. Tailored market features and personalization Using our product and technology knowledge and unique insights from our large customer base, we are constantly improving our customer offering and tailoring it to the needs of different markets. Revenue Model We receive commissions and fees for ticket sales. We also generate revenue from advertising and value-added services such as travel insurance and the ability to pay in multiple currencies. B2B partners pay commission andor transaction fees when selling tickets, etc.

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