#ESNchat 6/25/2020: The State of Community Management 2020

Q1. What is the biggest internal #community trend you see in this year’s #SOCM2020? What are you seeing in your companies? Q2. What impact are internal community programs having? Q3. Why are internal community programs so underused? Q4. What are advanced communities doing that others are not? Q5. What has been the impact of COVID-19 on community programs? Q6. What #metrics should we be tracking in our communities today?