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Terms of Service I agree to the Terms of Use Cancel 1. Go to eBay.com. If you are not automatically logged in, enter your username and password. 2 Click Help & Contact. The link is in the upper left corner of the window. Advertisement 3 Click Contact Us. This blue button will appear in the lower right corner of the window. 4 Touch a category. Please select the category that best describes your reason for contacting eBay: Purchase; For sale; Account; Returns; or Fees and Settlements. 5 Click a topic. After selecting a category, you will be presented with several themes to choose from. 6 Click a subtopic. 7 Touch the contact option. After selecting a sub-topic, communication options will appear at the bottom of the window. Choose the one that suits you best: call us, call me or ask the community. Scroll down next to the tips, tricks, and frequently asked questions that eBay will display to see the contact options. Advertisement 1. Open the eBay app. If you are not logged in automatically, enter your username and password. 2 Touch . It is located in the upper left corner of the screen. 3 Click Help & Contact. 4 Click Contact Us. 5 Touch a category. Please select the category that best describes your reason for contacting eBay: Purchase; For sale; Account; Returns; Fees and invoicing; or questions about the eBay app. 6 Touch the object. After selecting a category, you will be presented with several themes to choose from. 7 Click a subtopic. 8 Touch the communication option. After selecting a sub-topic, communication options will appear at the bottom of the window. Choose the one that suits you best: call us, call me or ask the community. Scroll down next to the tips, tricks, and frequently asked questions that eBay will display to see the contact options. Advertisement 1. Open the eBay app. If you are not logged in automatically, enter your username and password. 2 Click on My eBay. It is located in the lower left corner of the screen. 3 Click Help & Contact. 4 Click Contact Us. 5 Touch a category. Please select the category that best describes your reason for contacting eBay: Purchase; For sale; Account; Returns; Fees and invoicing; or questions about the eBay app. 6 Touch the object. After selecting a category, you will be presented with several themes to choose from. 7 Click a subtopic. 8 Touch the communication option. After selecting a sub-topic, communication options will appear at the bottom of the window. Choose the one that suits you best: call us, call me or ask the community. Scroll down next to the tips, tricks, and frequently asked questions that eBay will display to see the contact options. Advertisement Add new question Question What address can I use to return an item to eBay? I have been waiting for an answer for a week. You are not sending the item to eBay, you are sending it back to the seller. This should be discussed directly with the seller. Contact them and tell them why you are requesting a refund. Depending on the sellers policy, you may not be able to get your money back and may have to pay for return shipping. Question Does eBay use a direct email address in addition to the contact page on the website? Its notTerms of Use I agree to the Terms and Conditions Cancel 1. Go to eBay.com. If you are not automatically logged in, enter your username and password. 2 Click Help & Contacts. The link is in the upper left corner of the window. Display 3 Click Contact Us. This blue button appears in the lower right corner of the window. 4 Click a category. Choose the category that best describes the reason youre contacting eBay: Purchase; On sale; Check; returns; or Fees and Settlements. 5 Click a topic. Once youve decided on a category, youll be presented with several themes to choose from. 6 Click a subtopic. 7 Click on a communication option. After selecting a subtopic, link options will appear at the bottom of the window. Choose the best for you: call us, call me or ask the community. Scroll down for tips, tricks, and FAQs that eBay displays for contact options. Display 1 Open the eBay app. Enter your username and password if you are not automatically logged in. 2 Touch . It is located in the upper left corner of the screen. 3 Tap Help & Contacts. 4 Tap Contact. 5 Tap a category. Choose the category that best describes the reason youre contacting eBay: Purchase; On sale; Check; returns; Fees and payments; or questions about the eBay app. 6 Tap a topic. Once youve decided on a category, youll be presented with several themes to choose from. 7 Tap a subtopic. 8 Tap a contact option. After selecting a subtopic, link options will appear at the bottom of the window. Choose the best for you: call us, call me or ask the community. Scroll down for tips, tricks, and FAQs that eBay displays for contact options. Display 1 Open the eBay app. Enter your username and password if you are not automatically logged in. 2 Tap My eBay. It is located in the lower left corner of the screen. 3 Tap Help & Contacts. 4 Tap Contact. 5 Tap a category. Choose the category that best describes the reason youre contacting eBay: Purchase; On sale; Check; returns; Fees and payments; or questions about the eBay app. 6 Tap a topic. Once youve decided on a category, youll be presented with several themes to choose from. 7 Tap a subtopic. 8 Tap a contact option. After selecting a subtopic, link options will appear at the bottom of the window. Choose the best for you: call us, call me or ask the community. Scroll down for tips, tricks, and FAQs that eBay displays for contact options. Advertisement Add new question Question What address should I use to return an item on eBay? Ive been waiting for an answer for a week now. You are not returning an item to eBay, you are returning it to the seller. This should be discussed directly with the seller. Contact them and let them know the reason why you are requesting a refund. Depending on the sellers policy, you may receive your money back or pay for return shipping. Question Do you use a direct email address on eBay in addition to the contact page on the website? not that way
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