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Earned a B.S. in Management from Southern Illinois Universityâ€•Carbondale, an M.A. in Business Administration from Illinois State University, and a Ph.D. in Marketing from Louisiana State University. He began his teaching career at the University of South Florida, where he continues to win awards both for outstanding research and for outstanding teaching. He has a wide range of research interestsâ€•from attitude formation and perceptual differences in services marketing to interactive electronic marketing technologies and their impact on information research problems. He consults for a variety of corporations and small businesses, with specialties in customer satisfaction, customer service quality, customer service value, retail loyalty, and image. He continues to serve as a member of the editorial review board for Journal of Academy of Marketing Science and was coeditor of Marketing: Moving Toward the 21st Century (SMA Press, 1996).Mary W. Celsi is a Professor of Marketing at California State University, Long Beach. She has published research in several top journals, including Journal of Marketing, Journal of Consumer Research, Journal of Retailing, California Management Review, and Journal of the Academy of Marketing Science. She has expertise in qualitative and quantitative research methods. Her publications span a wide range of interests, from internal marketing to digital marketing and consumer culture theory. Her research has been cited more than 5,000 times in scholarly publications.Earned a B.A. in Psychology and Economic history from St. Maryâ€™s University and an M.A. and Ph.D. in Marketing at Louisiana State University. He began his teaching career at the University of South Florida, moved first to the University of Mississippi, and then to The University of Memphis, where he has taught since 1993. He was chairman of the committee on Grants and Research for the Fogleman College of Business from and Director of the Ph.D. Program at Memphis from . He has been a consultant for a wide range of corporations and institutes, as well as for the U.S. Department of Defense. He is the coauthor of Retailing for the 21st Century (Houghton-Mifflin, 1993) and a coeditor of Advances in Marketing (LSU Press, 1994). He is a regular contributor to such academic publications as Journal of Advertising, Journal of Consumer Marketing, Journal of Marketing Education, Journal of Direct Marketing, Journal of Health Care Marketing, and Marketing Education Review.Earned a B.A. in Economics and an M.A. and Ph.D. in Marketing at the University of Florida. He began his teaching career at the University of Mississippi and then moved to Louisiana State University in 1977. He continues to teach at LSU, where he is the Director of the Institute for Entrepreneurial Education and Family Business Studies, and where he holds the Alvin C. Copeland Endowed Chair of Franchising. He has acted as a management consultant andor expert witness for a variety of industries and has served on the board of directors of numerous organizations. He has been an officer of for a long list of academic organizations and he is a Past President and Chairman of the Board of Governors of the Academy of Marketing Science. He has been a regular contributor and reviewer, and occasionally a member of the editorial board, for such publications as The Journal of Marketing Research, The Journal of Business Research, and Marketing Education Review. The list of this scholarly publications runs to a dozen pages. Paperback Hardback eBook On this website, you will find: Students Chapter outlines Data sets for cases: Quizzes Instructors Instructors Manual Title page Table of contents Sample syllabus Forms and formats for marketing research projects Case teaching notes Answers to the end of chapter questions Classroom activities Test Bank in Word Test Bank in Blackboard compatible form (Questbank) PowerPoint Slides The field of marketing has experienced unprecedented developments in the 20th century which have continued at no lesser pace in the 21st century. Within the last few decades shifts have been observed in the marketing thought, marketing practice and every direct and indirect issue and function related to marketing. The constant shift in the field has led to many interesting developments including the field of marketing research. Despite the accessibility and prevalence of research in todays society, many people when asked, share common misperceptions about exactly what research is, how research can be used, what research can tell us, and the limitations of research. For some people, the term research conjures up images of scientists in laboratories watching guinea pig and chemicals experiments. When asked what is marketing research people associate it with telemarketer surveys, or people approaching them at the local shopping mall to just ask you a few questions about your shopping habits. In reality, these stereotypical examples of research are only a small part of what research comprises. It is therefore not surprising that many students (and managers) are unfamiliar with the various types of research methods, the basics of how research is conducted, what research can be used for, and the limits of using research to answer questions and acquire new knowledge. As an active researcher, academic, consultant and trainer, I find the students and managers I interact with struggling to understand the various issues associated with marketing research. When probed they express three major concerns: 1. incapability to comprehend research language used in most books; 2. the coverage of most books and its usage in real life; and 3. Relevance of the examples used. Most books in the subject area are comprehensive and cover the subject in minute details but majority of the time readers require an overview and not the most in-depth understanding of a specific phenomenon. The heavy emphasis on technical language and the little found use and relevance of the books disengages the readers from purchasing, reading and understanding the research books and in turn these readers remain distant from the research process. Therefore, there seems a need for a research book which can cover the relevant issues in a simple and palatable form for the readers and make them engaged in the process of research. This book attempts to attend to the above stated issues by introducing technical and analytical concepts in a very accessible manner. Some of the readers may get really interested in the field of marketing research after reading this book and so this book can be called a primer and simple background for understanding advanced technical textbooks in the field. There are eight chapters in this book, each of which focuses on a specific issue relating to the marketing research project. The first chapter introduces the marketing research process and discusses in details the scientific research approach and how to define the research problem. Chapter two and three explain the exploratory and conclusive research designs. These chapters form the basis of the following chapters on sampling (chapter 4), measurement and scaling (chapter 5). Questionnaire building is discussed in details in chapter six followed by data preparation and preliminary data analysis (chapter 7). The last chapter focuses on report preparation and presentation issues. Every attempt has been made to keep this compendium simple and accessible however sometimes the use of jargons (technical terms) becomes necessary. In such cases, examples have also been added to make it easier for you to understand the phenomenon. At this juncture, I would like to thank Kristin and Johan at Ventus publications who motivated me for this endeavour from conceptualization to concretization. I also take this opportunity to thank my students, friends, and colleagues, who have created this learning experience for me. Their discussions, remarks and debates have helped me learn and share this learning with you via this compendium. My special thanks to Ekta, my wife, without whose sacrifice and constant support this compendium would not have seen the light of the day. Hence, I dedicate the book to her. Brighton, 29 Oct, 2008 Paurav SHUKLA

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