I’m Daria Fajardo, an e-commerce operations manager based in Madrid. I work with international online stores and manage daily operations, customer communication, and order processes across several markets. My role requires staying reachable for customers in different countries and handling calls and messages efficiently without being tied to a physical office. I use virtual numbers and VoIP solutions from HotTelecom to keep communication organised, route calls and messages through one system, and respond quickly regardless of my location. This setup helps me maintain a local presence in different markets, improve customer trust, and scale operations smoothly as the business grows.