@mention individuals to get their attention and a response. @mention-ing is equivalent to placing someone in the To or CC field of an email. Use @ accordingly; don’t overuse it.
Don’t expect an immediate response even if you @mention someone in a conversation. Expect the response time to be similar to if you had sent an email. Use the ! button to mark a message as important.
Use subject lines when starting new conversations. Subject lines make conversations easier to find.
Don’t mix up Start a conversation with Reply to a conversation. These are different boxes and it’s difficult to recover if you start a new conversation when you meant to reply to one.
Try to keep messages short and concise. No one likes a long email and even fewer like long chat messages. Keep things on point.

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