A Trauma-Informed Framework for Supporting Patrons: The PLA Workbook of Best Practices by The Public Library Association Social Worker Task Force

A Trauma-Informed Framework for Supporting Patrons: The PLA Workbook of Best Practices
The Public Library Association Social Worker Task Force
Page: 112
Format: pdf, ePub, mobi, fb2
ISBN: 9780838949566
Publisher: American Library Association
A Trauma-Informed Framework for Supporting Patrons: The PLA Workbook of Best Practices

Amazon audio download books A Trauma-Informed Framework for Supporting Patrons: The PLA Workbook of Best Practices

Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will
   delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.  
 You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including
   Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing

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