QuickBooks is an efficient bookkeeping software that assists businesses in streamlining their accounting to increase profits. The software collects financial data which the user can portably access. This data can also be shared among multiple users in the form of company files hosted on a network. Still, sometimes issues develop in the software that affects the multi-user network. QuickBooks Switch to Multi-User Mode Greyed Out issue makes the preferences option inaccessible to the user. If you also encountered this fading out issue in your QuickBooks, read this complete blog to go through the reasons for it and the methods to eliminate it.

Contact a QB support team at +1 855-948-3646 for quick troubleshooting of this issue.

Reasons

The causes of this multi-user mode in your QuickBooks are defined below-

An outdated QuickBooks version is a primary cause for this multi-user mode issue.
The Network descriptor file may be damaged or missing from your computer.
Damaged Database Server Manager or incorrect hosting setting in QuickBooks can also be responsible for this issue.

Read More - Get the Solution for QuickBooks Error 17337

Solutions

The following solutions are applicable for fixing the multi-user mode issues in QuickBooks-

Solution 1- Update your QuickBooks Desktop version

This is a runtime error that interrupts you from hosting a company file in the network. You’ll experience that the Preferences option in your QuickBooks has greyed out, and you cannot click on it. This seems to be a display issue, but it is related to a fault in the software. Outdated Software versions are known to develop this error frequently. You must update your QuickBooks to get rid of this issue, as shown in these steps-

Open QuickBooks and click on File.
Tap Switch to Single-user mode or close all the company files in the software.
Click on Help and select Update QuickBooks Desktop.
Navigate to the Update Now tab and single-click the Mark all checkbox.
Click on Reset Updates and then select Update Now.
Wait until the update is downloaded and then reopen the software.
Click Yes when the software prompts you to install the updates.
Try to switch to multi-user mode using the File option after the software is updated.

If the error interrupts you again, use the next method.

Solution 2- Recreate the damaged Network Descriptor File

The multi-user network also depends on the Network Descriptor file, and you’ll encounter issues if this file gets damaged. You can rename the file to recreate it when the software runs again. Refer to these steps-

Open the QuickBooks folder located in your C: drive.
Find a file having a similar name to your company file and extension .nd and right-click on it.
Select Rename in the options and add ‘.old’ at the end of this file name.
Save the file and try switching to the multi-user mode in QuickBooks.

You’ll now be able to use the multi-user mode, and the greyed-out preferences option will also be fixed.

Conclusion

This brings us to the end of our blog explaining why your QuickBooks Switch to Multi-User Mode Greyed Out. The practical techniques to fix this issue are also included in the blog, and we hope you fix the multi-user mode issue by applying them.
If you get stuck with any other issues while applying the methods, dial +1 855-948-3646 to speak with a QB support representative.
 
 Related More - Getting Message Code 2501 QuickBooks

Items