SupportCalls With Outlook 10.32 Crack + PC/Windows (Latest)
SupportCalls with Outlook is a complex Outlook add-on which provides the
following features:
· Active/Resolved status of support cases can be tracked via a web
interface
· Support cases can be created via emails, web-form or Outlook
automation
· Support cases or interactions can be created for your end users,
employees or for a group of users
· Receive automated messages or notifications via email, phone calls
or text messages
· Manage and track all the communication channels in a single system
· SupportCalls with Outlook supports all major desktop operating systems
including Windows, MacOS and Linux
· SupportCalls with Outlook supports all the latest Microsoft Outlook versions
including Outlook 2013, 2007, 2003 and 2000
· SupportCalls with Outlook can be used in medium to large organizations
which have over a thousand employees
· SupportCalls with Outlook is also available via web access - perfect for
remote support staffs
· Help desk support staffs can access their cases via a web browser for
first level support
· Help desk support staffs can access and manipulate all their cases via a web
browser
· Help desk support staffs can view different types of reports - such as
caller statistics, user statistics, case resolutions, item
statistics, statistics for different teams and different groups of users
· SupportCalls with Outlook is scalable and can be upgraded to increase the
capacity when required
· The solution is capable of meeting the help desk requirements of any size
organization
· Helpdesk solutions are affordable, easy to implement and maintain
· The cost is one-time fee with enterprise license
Modules:
Support Case Management Module (MCC):
SupportCalls with Outlook provides a simple yet powerful solution for support case
management which includes the following benefits
· Support cases can be created via emails, web form or workflows
· Support cases or interactions can be created for your end users,
employees or for a group of users
· Create or manage a large number of end users, groups and permissions
· All the communication channels can be integrated with helpdesk support
- via email, phone calls or SMS
· Integration with Microsoft Exchange - enable collaboration
· Support cases can be analyzed via reports, charts and graphs
· Receive automated messages or notifications via email, phone calls or SMS
· Manage and track all the communication channels in a single system
· SupportCalls with Outlook
SupportCalls With Outlook 10.32 Crack +
Unique tool, unique features:
An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. SupportCalls with Outlook Crack Keygen is a complex Outlook add-on which offers many features in order to make calls easier. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service.
Benefits for your organization
· Work on support cases in your Outlook as if you would work on emails
· Technician Web Access - work on support cases via a browser
· Single enterprise-wide view of support cases, callers and problems
· Little or no training requirement on the part of your support technicians
· Centralized data storage on Microsoft Exchange - enable collaboration
· Enable integration with Active Directory
· Common point-of-call for your end-users
· Structured workflow for all helpdesk activity
· Automate support request logging and notifications - no manual tasks
· Higher productivity and increased "up-time" for support staffs
· Organized state of cases means faster tracking requests
· Identify problem areas and increase helpdesk efficiency
· "Do more with less" - affordable one-time fee with enterprise license
Benefits for your end-users
· Always in communication loop via automated email/messaging
· Caller Web Access - create, track, escalate or withdraw support request
· Inspires confidence to
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